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Microsoft Dynamics 365 for Field Service

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How To Achieve Connected Field Service

Are you facing these challenges right now?

Features & Functions

Resource Management

Are you having high amount of job incompletion, overtime costs, and customer dissatisfaction?


With D365 Field Service: Reduce productivity gaps by maximizing resources with optimized scheduling that allows visibility into technician’s work schedule, location and more.

Increased Customer Expectations

Customers are setting higher standards on services where they expect speedy and top-notched services at all times. 

With D365 Field Service: Manage customer expectations with real-time communication and increase customer engagement by keeping them well informed throughout the whole process.

Lack Of Technology Enablement

No real-time updates causing back-end support difficulties in scheduling the best match technician resulting in waste of resources.

With D365 Field Service: Cut down on customers’ waiting time, increase customer satisfaction and increase first-time fix rate by assigning job to the best-matched technician based on location, work knowledge and equipment-readiness.

Keeping Field Technicians Happy

Is the technician you dispatched underprepared for the job assigned? Does one service call turn into two or more because your technician did not have the right tools or was not well informed on the job?

With D365 Field Service: Field technicians are able to view complete job information and history on their mobiles to reduce time spent on sourcing parts and prevent misdiagnoses. (Offers step-by-step guidance)

Performance Management

Never knew if your customer is satisfied or how well your field technicians are performing?

With D365 Field Service: Get an insight on the Voice of Customer via a survey form that will be sent to customer once they endorsed a completed job.

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